Schedule 1 – Specific Terms, Parties, Addresses and Contact Details
- Supplier:Brand Name Marketing (Pty) Ltd, Reg. No. 2005/006237/0
- Trading Name/Site Name:[Nedbank Promo Shop]
- Warehouse Address:1042 Morkels Cl, Halfway House, Midrand, Gauteng, 1685
- Head Office Address:Unit 3 Lakeside Park, Lakeside Place Capricorn Business Park. Muizenberg, Western Cape, 7945
- Client Liaison Team Contact Details:[Linley, nedbank@bnmsa.co.za, 021 788 3712]
- Contact for Orders/Quotes:[Carrie, nedbank@bnmsa.co.za, 021 788 3712]
- Quality Guarantee Contact:[Carrie, nedbank@bnmsa.co.za, 021 788 3712
- Special Delivery or Payment Terms:
- Delivery Term
9.1.
Deliveries inside South Africa
9.1.1.
FREE delivery for all orders OVER the value of R1 000.00 (one thousand rand) ex VAT.
9.1.2.
Items shipped within Major City Centre’s are charged at a cost of R100.00 ex VAT.
9.1.3.
The Supplier retains the right to amend the free order threshold and fixed local courier charge rate at any time for any reason whatsoever, or where an order requires special delivery conditions or is to a location not within the normal routes of partner courier companies.
9.2.1.
Collections from Supplier Warehouse (1042 Morkels Cl, Halfway House, Midrand, Gauteng, 1685)
9.2.2.
[Nedbank Head Office, 135 Rivonia Road, Sandown]
9.2.3.
[Clocktower Campus, Victoria and Alfred Waterfront, Cape Town, 8001]
9.2.4.
[Lakeview Campus, Cnr Constantia Blvd Upper Lake Ln, Constantia Kloof, Roodepoort, 1724]
9.2.5.
[Menlyn Maine Campus, 193 Bancor Avenue, Waterkloof Glen, EXT 2, Menlyn, Pretora, 0181]
9.2.6.
[Park Square, 9 Park Avenue, Umhlanga Rocks Park Square, Umhlanga, Kwazulu Natal, 4319]
Schedule 2 – Standard Terms and Conditions
Definitions
For the purpose of these Terms and Conditions: “Products” means all goods and merchandise offered for sale on the Site, whether branded or unbranded. “You” or “your” means the purchaser, authorised user, or entity placing an order. “Inside South Africa” refers to deliveries within the borders of the Republic of South Africa. “Outside South Africa” refers to orders where the delivery destination is located outside of South African borders. “POPIA” refers to the Protection of Personal Information Act 4 of 2013. “CPA” refers to the Consumer Protection Act 68 of 2008
Prices
2.1.
All prices are displayed in South African Rand (ZAR) and either include or exclude VAT as stated. Prices may change without prior notice and will be confirmed at the point of checkout, inclusive of VAT and applicable delivery charges.
2.2.
We use reasonable care to ensure that prices displayed on the Site are accurate at the time of publication. If a pricing error occurs, we reserve the right to correct it and are not obligated to sell at the incorrect price. In such instances, overpayments will be refunded and underpayments may result in cancellation with a full refund.
Shipping Delivery Costs
3.1
Inside South Africa: Orders above the stated free delivery threshold qualify for free delivery. Orders below this amount will incur a delivery fee. Certain designated Free Delivery Points may be serviced at no cost regardless of order value, as specified above in Schedule
3.2
Outside South Africa: All orders are supplied on an ex-works Johannesburg warehouse basis. Clients are responsible for arranging collection or may request a formal export delivery quote (DAP incoterms excluding duties, taxes, and clearance costs). Timelines provided for export orders are estimates only and dependent on external carriers. Where clients arrange for their own export delivery, goods can only be collected once payment is received or on a valid authorized corporate order is received (i.e confirmed with a valid Corporate Purchase Order approved by Cost Center manager or duly authorized person).
Deliveries
4.1.
For goods held in stock, we aim to deliver orders to most major metropolitan areas within 48 hours of the order being confirmed, to Cape Town within 72 hours and to outlying areas within a maximum of 5 working days of the order being confirmed. Where orders are placed over weekends or public holidays, they will be processed on the first working day after order confirmation.
4.2.
An order is deemed confirmed only after payment has been confirmed as fully received, or where a valid duly approved Cost Centre / Corporate Purchase Order has been received.
4.3.
For goods not held in stock or for any custom order enquiries, please refer to delivery timelines and provided for with quote.
4.4.
Any individual present at the specified delivery address will be deemed authorised to accept delivery unless where specific delivery arrangements have been made.
4.5.
If delivery cannot be completed due to the absence of an authorised recipient, goods will be retained and a notice left. You will be required to contact our Client Liaison Team for arranging redelivery or collection.
4.6.
Additional delivery charges may be incurred for repeat delivery attempts.
4.7.
Customers must ensure safe and reasonable access for deliveries. Recipients must sign and print their name on delivery documentation, confirming receipt and condition of goods.
4.8.
Deliveries to alternative addresses provided by you are made entirely at your risk.
Returns Cooling-Off
5.1.
Customers have seven (7) days from receipt of goods to cancel an order for any reason, subject to the CPA, and will receive a refund less any applicable collection costs subject to goods having been received back in resalable condition.
5.2.
Defective goods may be returned within 180 days for repair, replacement, or refund, at your discretion.
5.3.
Returned items must be unused, in original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns that do not meet these requirements or to impose a re-packaging fee. Where items returned relate to more than one order, a breakdown of relevant orders and items returned per order is required to enable the team to correctly account for the return.
5.4.
Unless where collection has been arranged, all returns must be sent to the Warehouse Address as noted in Schedule 1.
5.5.
Voucher-only stores permit only size exchanges within 7 days; no general returns are allowed except for where the return relates to quality issues in which case the goods will be exchanged on receipt and confirmation of the quality issues noted.
Delays Stock Shortages
6.1.
We strive to maintain accurate stock levels and lead times. Products may be displayed as available if they can be replenished quickly, even if not currently on hand.
6.2.
Should delays occur, we will notify you promptly, offering the choice of cancellation with a full refund, or a suitable alternative, or acceptance of revised delivery timelines.
Payment Methods
We accept Visa, Mastercard, instant EFT, approved and validated corporate purchase orders and cost centre orders (where applicable), and vouchers. Transactions must be authorised prior to acceptance of an order. Payment is processed only upon order completion. We reserve the right to refuse transactions suspected of being fraudulent.
Agreement of Sale
Placing a Product in your online basket does not constitute an order or reserve the item. A binding sale is concluded only when full payment is authorised, a valid corporate purchase order is approved, or a voucher is successfully redeemed. We may decline or cancel orders, in which case payments received will be refunded promptly.
Stock Refunds
All Products are subject to availability. If we cannot fulfil your order within agreed timelines, we will process a refund by no later than 30 days. Refunds will be issued to the original payment method.
- Special Offers
Special offers are valid only while stocks last and within the specified promotional period. Items purchased on sale or at a discount cannot be returned unless defective.
- Risk Ownership
Risk of loss or damage transfers to you upon delivery. Ownership transfers only once full payment has been received and cleared.
- Intellectual Property Acceptable Use
12.1.
All intellectual property, including but not limited to trademarks, service marks, colour schemes, logos, product designs, images, text, and multimedia content, is owned by us or our licensors and protected by law. You may not copy, reproduce, distribute, publish, display, or create derivative works without prior written consent.
12.2.
You may not use any of our intellectual property, trade dress, or branding for any unauthorised purpose.
12.3.
You may not submit, post, or transmit any unlawful, defamatory, obscene, discriminatory, or otherwise objectionable content through the Site.
12.4.
Unauthorised commercial use, deep linking, framing, or advertising on the Site is prohibited.
- Links, Advertising Disclaimers
13.1.
External links on our Site are provided solely for your convenience and do not constitute endorsement. We do not control third-party websites and are not responsible for their content.
13.2.
No advertising or promotional material may be placed on the Site without our express written approval.
13.3.
The Site and all content are provided on an “as is” and “as available” basis without warranties of any kind.
13.4.
To the maximum extent permitted by law, we exclude all liability for indirect, incidental, special, or consequential damages. Direct liability is limited to the amount paid for the affected Product(s).
- Privacy POPIA
14.1.
We handle all personal information in compliance with POPIA and our published Privacy Policy.
14.2.
Payment information is processed securely through PCI-compliant platforms; we do not store any card details.
14.3.
For all privacy-related enquiries, please contact ask for our technical manager or information officer.
- Governing Law Jurisdiction
These Terms are governed by the laws of the Republic of South Africa. You consent to the jurisdiction of South African courts for any disputes arising from these Terms.
- Changes
We may revise these Terms from time to time by posting the updated version on our Site. Continued use after such posting constitutes your acceptance of the updated Terms.
- Acceptance
By placing an order on our Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
