Shipping & returns
Please refer to sections below of our Terms & Conditions:
Shipping & Delivery Costs
3.1. Inside South Africa: Orders above the stated free delivery threshold qualify for free delivery. Orders below this amount will incur a delivery fee. Certain designated Free Delivery Points may be serviced at no cost regardless of order value, as specified above in Schedule
3.2. Outside South Africa: All orders are supplied on an ex-works Johannesburg warehouse basis. Clients are responsible for arranging collection or may request a formal export delivery quote (DAP incoterms excluding duties, taxes, and clearance costs). Timelines provided for export orders are estimates only and dependent on external carriers. Where clients arrange for their own export delivery, goods can only be collected once payment is received or on a valid
authorized corporate order is received (i.e confirmed with a valid Corporate Purchase Order approved by Cost Center manager or duly authorized person).
Deliveries
4.1. For goods held in stock, we aim to deliver orders to most major metropolitan areas within 48 hours of the order being confirmed, to Cape Town within 72 hours and to outlying areas within a maximum of 5 working days of the order being confirmed. Where orders are placed over weekends or public holidays, they will be processed on the first working day after order confirmation.
4.2. An order is deemed confirmed only after payment has been confirmed as fully received, or where a valid duly approved Cost Centre / Corporate Purchase Order has been received.
4.3. For goods not held in stock or for any custom order enquiries, please refer to delivery timelines and provided for with quote.
4.4. Any individual present at the specified delivery address will be deemed authorised to accept delivery unless where specific delivery arrangements have been made.
4.5. If delivery cannot be completed due to the absence of an authorised recipient, goods will be retained and a notice left. You will be required to contact our Client Liaison Team for arranging redelivery or collection.
4.6. Additional delivery charges may be incurred for repeat delivery attempts.
4.7. Customers must ensure safe and reasonable access for deliveries. Recipients must sign and print their name on delivery documentation, confirming receipt and condition of goods.
4.8. Deliveries to alternative addresses provided by you are made entirely at your risk.
Returns & Cooling-Off
5.1. Customers have seven (7) days from receipt of goods to cancel an order for any reason, subject to the CPA, and will receive a refund less any applicable collection costs subject to goods having been received back in resalable condition.
5.2. Defective goods may be returned within 180 days for repair, replacement, or refund, at your discretion.
5.3. Returned items must be unused, in original packaging, and accompanied by proof of purchase. We reserve the right to refuse returns that do not meet these requirements or to impose a re-packaging fee. Where items returned relate to more than one order, a breakdown of relevant orders and items returned per order is required to enable the team to correctly account for the return.
5.4. Unless where collection has been arranged, all returns must be sent to the Warehouse Address as noted in Schedule 1.
5.5. Voucher-only stores permit only size exchanges within 7 days; no general returns are allowed except for where the return relates to quality issues in which case the goods will be exchanged on receipt and confirmation of the quality issues noted.
Delays & Stock Shortages
6.1. We strive to maintain accurate stock levels and lead times. Products may be displayed as available if they can be replenished quickly, even if not currently on hand.
6.2. Should delays occur, we will notify you promptly, offering the choice of cancellation with a full refund, or a suitable alternative, or acceptance of revised delivery timelines.
Acceptance
By placing an order on our Site, you confirm that you have read, understood, and agree to be bound by these Terms and Conditions.
